PT SURRAMA TRIDAYA MANDIRI

http://indotrade.com/surramagroups

STM are a Control &
Instrumentation company delivering
quality products and services to
industry. Our philosophy is
to work in partnership with our
customers to ensure that we deliver
the right solution to meet your
business needs. We offer a range of
products to our customers.
It is our objective to ensure that you are
given the best advice to help you select
the right solution or service to enable you
to conduct your business activities
effectively and efficiently. Our customers
rightfully demand high quality, best price
and immediate response times.
We therefore place a very high emphasis
on not only meeting these demands but
also on providing a strong emphasis on
customer service and customer care.
At STM Controls we are committed to
serving the needs of our customers above
all other considerations. We believe that
the formula to the success of our business
is directly linked to the success of our
customersâ € ™ business.
STM Controls â € ˜ Customer Charterâ € ™
â € ¢ The customer is the most important
person in our office.
â € ¢ The customer is not dependant on us;
we are dependant on him.
â € ¢ The customer is not an interruption to our work; he is the purpose of it.
He is doing us a favour by giving us the opportunity to solve his problem.
â € ¢ A customer is not someone to argue or match wits with.
Nobody ever wins an argument with a customer.
â € ¢ Customers should be made to feel as if they are the most important people
in the world to us. Our personal attention to our customers should exceed
that of any other competitor.

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